Your Privacy Matters
At Dula Hero, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with HIPAA regulations.
Confidentiality and Privacy
Dula Hero protects your personal and health information in compliance with HIPAA regulations and our Privacy Policy. We take comprehensive steps to ensure your data is secure and only used for the purpose of providing and improving mental health support services.
What We Protect:
- • Personal identification information
- • Health and wellness data
- • Chat conversations and interactions
- • Assessment results and progress tracking
- • Crisis support communications
Use of AI and Data
Dula Hero uses artificial intelligence to offer personalized mental health advice and insights. This involves analyzing your input and interactions with the app to provide tailored support and recommendations.
Important Notice:
While AI enhances support and provides valuable insights, it does not replace professional medical advice, diagnosis, or treatment. Always consult with qualified healthcare providers for medical decisions.
How We Use AI:
- • Personalized wellness recommendations
- • Pattern recognition in your wellness data
- • Adaptive conversation and support
- • Crisis detection and response
- • Resource matching and suggestions
Sharing Information with Healthcare Providers
With your explicit consent, Dula Hero can share your health information with healthcare providers to facilitate better care coordination and treatment outcomes.
Your Control:
All information sharing is subject to HIPAA rules and will only be done with your explicit consent to support your mental health treatment and counseling.
What May Be Shared:
- • Wellness assessment results
- • Progress tracking data
- • Treatment goals and objectives
- • Crisis intervention history (when relevant)
- • Medication adherence information
Right to Revoke Consent
You have the right to revoke your consent for data sharing at any time by notifying Dula Hero in writing. We respect your autonomy and control over your personal information.
Important Consideration:
Revoking your consent may affect the use of Dula Hero and the provision of its services to you, particularly features that rely on data sharing for optimal care coordination.
How to Revoke Consent:
- • Email us at privacy@dulahero.com
- • Use the contact form on our website
- • Mail written notice to our address
- • Update preferences in your account settings
Data Security Measures
Technical Safeguards
- • End-to-end encryption
- • Secure data transmission (TLS 1.3)
- • Regular security audits
- • Multi-factor authentication
Administrative Safeguards
- • Staff training on HIPAA compliance
- • Access controls and monitoring
- • Incident response procedures
- • Regular compliance reviews
Contact Us About Privacy
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Privacy Officer
Email: privacy@dulahero.com
Phone: 1-800-DULA-HERO
Response time: Within 48 hours
Mailing Address
Dula Hero Privacy Department
123 Main Street, Suite 100
Anytown, USA 12345